Orange ISP provides secure cloud solutions and enterprise-level support to all cloud clients. Our expertise spans 21 years in cloud environments and hosting, offering cloud consulting, cloud services, and custom cloud solutions tailored to your business needs.

All of our cloud products come with Basic Support at no additional cost. This includes subscription management assistance, 24/7 issue reporting and ticket creation, a live call center with local representatives, guaranteed response within 8 business hours, immediate support for high and critical-impact issues, and basic technical support (such as system reboots, usage guidance, cloud console management, subscription oversight, and new user credential setup).

For enhanced support, clients can opt for an additional support package: the Standard Package ($175 per VM) or the Enterprise Package ($300 per VM). Both include all Basic Support features, plus additional benefits.

Standard Package – $175 per VM

The Standard Package extends technical support availability and response times, ensuring faster resolution and advanced cloud support. It includes:

• 24/7 technical support via email and phone (after ticket creation and initial issue discovery)
• Third-party software support, configuration guidance, and troubleshooting, including direct vendor collaboration
• Four-hour response time for Severity Level 2 incidents (moderate business impact)
• Support for high-impact issues during standard business hours
• 24/7 response for high and critical-impact issues
• Technical support escalations for complex issues
• Advanced cloud support, including server diagnostics, system management, and proactive recommendations based on usage trends
• Dedicated Project Manager to oversee project planning and completion within agreed timelines
• Dedicated Account Representative to analyze your environment and provide insights for scaling and feature optimization

Enterprise Package – $300 per VM

The Enterprise Package is ideal for clients requiring comprehensive cloud support or a redundant support solution to ensure seamless cloud operations. In addition to all features in the Basic and Standard Packages, this package provides:

• One-hour response time for Severity Level 1 issues (critical business impact)
• Access to a Dedicated Cloud Engineer for:
• Cloud environment planning and scaling
• Application deployment and configuration
• Strategy meetings for best practices and optimization analysis

With Orange ISP, you receive more than just cloud hosting—you gain a trusted partner dedicated to keeping your cloud environment secure, efficient, and scalable. Choose the right support package and experience seamless cloud management with expert guidance.